1. Introduction

camchip ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect the following information:

• From website visitors: Name, email, phone number, IP address, browser/device data, site usage
• From clients: Business contact details, company name and address, payment details
• From CCTV surveillance: Video/audio footage, license plates, timestamps, and identifiable visual data

3. How We Collect Data

• Form submissions (website or offline)
• Email, calls, and messaging apps
• Cookies and site analytics tools
• Live surveillance recordings on monitored sites

4. Legal Basis for Processing

We only process your data when there is a valid legal basis, including:

• Consent
• Contractual obligation
• Legal requirement
• Legitimate business interests

5. Use of Personal Data

We use your data to:

• Provide security services
• Communicate and manage client relationships
• Fulfill contracts and process payments
• Improve and secure our website
• Comply with legal duties

6. Sharing of Data

We only share personal data when necessary with:

• Internal staff and contractors
• Service providers (hosting, IT, payments)
• Legal or regulatory authorities
• Clients (if surveillance footage relates to their site)

7. CCTV and Surveillance Data

Our surveillance systems are operated on behalf of clients. We ensure proper signage, secure storage, limited access, and compliance with data laws. Recordings are usually retained for 30–90 days unless needed longer.

8. Data Retention

We retain personal data as follows:

• Contact data: 1–3 years
• Billing/contract data: 6 years
• Surveillance footage: 30–90 days
• Cookies/analytics: up to 26 months

9. Your Data Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Restrict or object to processing
• Data portability

To exercise these rights, email us at [Insert Email]. If you’re unsatisfied, you may contact the ICO at www.ico.org.uk.

10. Cookies

We use cookies to improve performance, analyze traffic, and enhance your experience. You can manage cookies in your browser. See our Cookie Policy for details.

11. Security

We protect your data using HTTPS, encryption, access control, regular audits, and staff training. In case of a breach, we will notify relevant parties and authorities as required.

12. International Transfers

We store your data in the UK or approved countries. Any transfers outside the UK are done using legal safeguards such as Standard Contractual Clauses (SCCs).

13. External Links

Our website may link to third-party websites. We are not responsible for their content or data practices. Please check their privacy policies.

14. Policy Updates

We may update this policy from time to time. Please review this page periodically for the latest version.

15. Contact Us

If you have questions or wish to exercise your rights, contact us:

• Email: info@camchip.com
• Phone: +(44) 7902 390799